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Overview
As a technology, media and telecommunications leader which has been serving our community for more than 150 years, we further stepped up our risk management and governance while expanding our support to the community in this critical time to safeguard the sustainable development of both our business and community at large.
Led by our Board, we have championed environmental, social and governance (ESG) as guiding principles for our corporate strategy, integrated into every aspect of our business. Embracing ESG through a double materiality lens, we have prioritised issues that are both financially material to our company and important to our internal and external stakeholders.
As a technology business, we have placed the utmost emphasis on customer data privacy and protection, while information security and management remained imperative at every level of our organisation. As our customers put their trust in us, we recognised the protection of their information as vital, taking cybersecurity readiness very seriously to meet the growing challenges.
In terms of the environment, the Group has continued to strengthen its climate resilience through implementing control measures and leveraging technological innovations to safeguard the well-being of our business operations and safety of employees. We have met our 2025 targets for reducing electricity consumption, greenhouse gas (“GHG”) emissions and general waste and have published our 2030 environmental targets to support Hong Kong’s Climate Action Plan 2050. To that end, we have been progressively increasing the adoption of renewable energy and advanced technology solutions, including artificial intelligence (AI) and Internet of Things (IoT) to attain higher energy efficiency in our operations. We have also provided our customers with electric vehicle charging services and Integrated Smart Energy Solution to reduce their carbon footprint.
For community as a whole, we have been devoted to the promotion of 5G technology, digital payment and telemedicine services to accelerate Hong Kong’s transformation into a smart city.
Our people are our most important asset. We have dedicated ourselves to fostering an environment supporting diversity, equality and inclusion as well as continuous upskilling and learning, which are key to attracting and retaining talent in an increasingly competitive market.
Forging ahead with purpose and a clear vision in the long term, not only will we continue to enhance our ESG performance and disclosures, for example, by adopting international standards such as the Global Reporting Initiative’s (GRI) Universal Standards, but also strive to leverage our expertise to create more shared value for our stakeholders and community.
Led by our Board, we have championed environmental, social and governance (ESG) as guiding principles for our corporate strategy, integrated into every aspect of our business. Embracing ESG through a double materiality lens, we have prioritised issues that are both financially material to our company and important to our internal and external stakeholders.
As a technology business, we have placed the utmost emphasis on customer data privacy and protection, while information security and management remained imperative at every level of our organisation. As our customers put their trust in us, we recognised the protection of their information as vital, taking cybersecurity readiness very seriously to meet the growing challenges.
In terms of the environment, the Group has continued to strengthen its climate resilience through implementing control measures and leveraging technological innovations to safeguard the well-being of our business operations and safety of employees. We have met our 2025 targets for reducing electricity consumption, greenhouse gas (“GHG”) emissions and general waste and have published our 2030 environmental targets to support Hong Kong’s Climate Action Plan 2050. To that end, we have been progressively increasing the adoption of renewable energy and advanced technology solutions, including artificial intelligence (AI) and Internet of Things (IoT) to attain higher energy efficiency in our operations. We have also provided our customers with electric vehicle charging services and Integrated Smart Energy Solution to reduce their carbon footprint.
For community as a whole, we have been devoted to the promotion of 5G technology, digital payment and telemedicine services to accelerate Hong Kong’s transformation into a smart city.
Our people are our most important asset. We have dedicated ourselves to fostering an environment supporting diversity, equality and inclusion as well as continuous upskilling and learning, which are key to attracting and retaining talent in an increasingly competitive market.
Forging ahead with purpose and a clear vision in the long term, not only will we continue to enhance our ESG performance and disclosures, for example, by adopting international standards such as the Global Reporting Initiative’s (GRI) Universal Standards, but also strive to leverage our expertise to create more shared value for our stakeholders and community.
ESG Strategy Framework
PCCW’s ESG strategy framework is centred around a clear purpose: leveraging technological innovation to empower people, businesses and communities in building a sustainable digital future. The framework, guiding by three key pillars, embeds ESG considerations across operations to protect and create value. The three pillars include Good Governance, Shared Societal Value and Enhancing Environmental Stewardship.
These pillars are fully integrated into the Group’s core business strategy to sustain its market leadership in connectivity and media, accelerate the transformation of the digital economy in alignment with Hong Kong’s smart and sustainable city agenda, and develop green digital solutions and educational platforms that raise awareness and deliver long-term shared value.
The following outlines the Group’s policies and achievements that reinforce our sustainability commitments.
