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Teleservices & Contact Centers

Running one of Asia's largest and most sophisticated contact-center operations, PCCW Teleservices is a leading contact center solutions provider, with extensive experience in contact center outsourcing.  We have established contact centers in Hong Kong, Beijing, Shanghai, Guangzhou, Shenzhen, Manila, Panama and the United States.

With the ultimate goal of maximizing value of every point of customer contact, our solutions help companies to implement customer strategies throughout Asia and expand regional presence.  We have been providing effective business process outsourcing solutions to numerous multinational corporations and local enterprises in industries such as banking, finance, insurance, tourism, public utilities, telecommunications and hi-tech manufacturing. 

PCCW Teleservices can derive a customer-oriented solution from proven best practice, customer management expertise and resilient telecommunication network to address your business needs.  Our commitment to quality and efficiency has won a glittering array of industry recognition from worldwide organizations.

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