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Contact Details
             
HKT
PCCW Sales Hotline +852 2888 1888 (Cantonese)
+852 2888 0008 (English)
+852 2888 2228 (Japanese)
shop@pccw.com
PCCW Consumer Service Hotline +852 1000 pccw1000@pccw.com
Customer Service Suggestions   cs@pccw.com
NETVIGATOR Customer Service +852 1000
(9am-9pm daily)
custserv@netvigator.com
(General Inquiries)
techsupp@netvigator.com
(Technical Support)
csl Wi-Fi Customer Service +852 1000
(9am-9pm daily)
custserv@netvigator.com
snaap! Customer Service +852 1833 866
(9am-9pm daily)
cs@snaap.com
csl Customer Service +852 25 123 123 cs@pccwmobile.com
csl Customer Sales +852 2888 2123  
1O1O Customer Service +852 2888 1010  
1O1O Customer Sales +852 2988 1010  
New Generation Fixed Line +852 1000 pccw1000@pccw.com
Personal Assistant +852 1000 pccw1000@pccw.com
eye Multimedia Service Sales +852 2888 0008
(then press [6])
 
Easy Reach Service +852 12081 (English)  
Home EasyWatch +852 2888 0008
(press [8])
cs@pccweasywatch.com
0060 Everywhere +852 1833 866 cs@0060everywhere.com
IDD 0060 +852 10060  
Media
now TV Sales Hotline +852 2888 0008
(press [2])
cs@nowtv.now.com
now TV Customer Service +852 1833 888 cs@nowtv.now.com
(General Inquiries)
ts@nowtv.now.com
(Technical Support)
PCCW Solutions
PCPD
HKT
PCCW Business Customer Hotline 24-hour Sales +852 10088 business_inquiry@pccw.com
PCCW Business Customer Hotline 24-hour +852 10088 bizservices@pccw.com
(General Enquiries)
bizts@pccw.com
(Technical Support)
Customer Service Suggestions   cs@pccw.com
Business NETVIGATOR 24-hour Sales +852 10088 business_inquiry@pccw.com
Business NETVIGATOR 24-hour Customer Service +852 10088 bizservices@pccw.com
(General Enquiries)
bizts@pccw.com
(Technical Support)
csl Sales +852 2888 2122  
csl Customer Service +852 25 123 123 csbiz-h@hkcsl.com
1O1O Customer Service +852 2304 1010  
one communications 24-hour Sales +852 10088 business_inquiry@pccw.com
one communications 24-hour Customer Service +852 10088 bizservices@pccw.com
(General Enquiries)
bizts@pccw.com
(Technical Support)
PCCW International Projects - Business Development Team +852 2883 8339 pccwinternational@pccw.com
PCCW Global -
General Inquiries
+852 2888 6688 asiapacific@pccwglobal.com
Office Telecommunications & Computer Products Sales +852 10088 business_inquiry@pccw.com
Office Telecommunication - Keyline +852 2573 8109 bizservices@pccw.com
(General Enquiries)
bizts@pccw.com
(Technical Support)
Office Telecommunication - PABX +852 2888 3799 bizts@pccw.com
Media
PCCW Solutions
PCPD
  Hotline Email
Media Contacts   pr@pccw.com
PCCW Investor Relations   ir@pccw.com
Career Inquiries   career@pccw.com
Local Directory Inquiry +852 1083 (Cantonese)
+852 1081 (English)
+852 1088 (Putonghua) 
 
International Directory Inquiry +852 10015  
IDD Codes & Local Times Worldwide Inquiry +852 10013  
Telephone Repair/Fault Reporting +852 109 fr@pccw.com
PCCW Website Technical Support   techsupport@pccw.com
PCCW Website Comments   webmaster@pccw.com
PCPD Media Contacts   corpcomm@pcpd.com
PCPD Investor Relations   ir@pcpd.com
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