Consumer Service Hotline 1000

General consumers can call 1000 for services and support relating to now TV, NETVIGATOR, PCCW mobile, eye Multimedia Service, PCCW eye2 and our fixed-line service. 

Business Customer Hotline 10088

Business customers of Business NETVIGATOR, IDD 0060, PCCW mobile, fixed-line service, enterprise solutions and now TV can make inquiries and handle their accounts by calling 10088. 

Quality customer-focused service

The integrated hotlines feature IVRS (Interactive Voice Response System) menus specially designed to meet the different needs of the customer segments. 

Award-winning service

PCCW's customer service hotlines have won recognition and awards, including the Grand Award of Hong Kong Call Centre Association for seven consecutive years and the Asia Pacific Customer Services award of Asia Customer Service Association.