Your role
- Lead the team to perform personal loan and card payment related operations, including merchant/customer onboarding, transactions maintenance, card issuing, reconciliation, loan maintenance, exception handling and answering the query from different stakeholders
- Ensure all operational activities are in full compliance with both internal and external regulatory and compliance requirements
- Review, develop and streamline the operation workflows/procedures to maintain high quality and efficient services
- Participate and contribute to new initiatives and projects
- Provide training to the team
- Timely update the operational manuals and escalate abnormal situations/potential risks to supervisor
- Participate in risk management exercises such as BCP
- Train and develop team and support needs from other departments related to risk managementPerform ad hoc task or new tasks assigned by supervisor
- Manage good working relationships with the team and internal/external partners to ensure a seamless process flow
To succeed in this role
- Degree holder in Operations or Business related disciplines with 5 years solid experience in card related operations with minimum 2 years managerial experience
- Great sense of ownership, risk and control, self-motivated, innovative, analytical, willing to take up new challenge, work independently as well as being a good team leader and player
- Strong leadership, communication, stakeholders management and problem-solving skills
- Multi-tasked and able to work under tight timelines
- Experience in project management is preferred
- Knowledge/experience in loan related operation is preferred
- Proficient in Microsoft Office application
- Good command in written and spoken English and Chinese
If you wish to have an exciting and rewarding career, send us your CV via the following methods.
- Email:career-fintech@pccw.com
HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement ), a copy of which will be provided immediately upon request.