HKT Premier - Technical Service Executive (Call Center)(Customer Service)

HKT (SEHK: 6823) is Hong Kong’s premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.

Together with the highly successful media business of its parent company, PCCW Limited, HKT offers innovative media content and services across the PCCW Group’s unique quadruple-play platforms – fixed-line, broadband Internet access, TV and mobile.

Date Posted: Sep 17, 2020|Closing Posted: Oct 09, 2020
Job Location: Hong Kong
Job Description:

The job incumbent will be responsible for providing the highest level of quality service to premier customers by resolving technical issues through the dedicated hotline

  • Work location: Sha Tin
  • 42.5 working hours per week, work shifts between 8am – 8pm (including weekends & public holidays)
Requirements:
  • Diploma or above in Information Systems / Information Technology / Computer Studies or related discipline, with qualification / certification of computer study (e.g. MCP, MCSE etc) preferred
  • 1 year’s relevant experience in technical service / support, familiar with broadband / mobile would be an advantage (candidate with more experience will be considered as Senior Executive)
  • Customer-oriented, enthusiastic & self-motivated
  • Good communication and interpersonal skills
  • Good command of English and Chinese
Application Methods:

If you wish to have an exciting and rewarding career, send us your CV via the following methods.

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

Privacy Policy Statement