Date Posted: Nov 25, 2020|Closing Posted: Dec 26, 2020
Job Location:
Hong Kong
Job Description:
Your role:
You will be responsible for handling escalated complaints concerning respective customer service commitments.
Your major duties include:
- To handle complaints cases escalated from 1st tier members of the team and provide solutions to tackle customer's requirement
- To jointly work with other departments and identify possible solutions to settle the case
- To assist Team Manager in statistic reports compilations
- To consolidate feedback from team members and make recommendations to the management for improvements on operational efficiency
Requirements:
The Person:
- Relevant working experience in Customer Service and Complaint Handling, experience in telecom industry preferred
- Excellent interpersonal and communication skills
- Good analytical and problem solving skills
- Resilient and positive attitude, result-oriented
- Highly responsible and capable of working under pressure
- Proven ability to communicate (written & verbal) in English and Chinese
- Knowledge on telecom products (e.g. fixed line, broadband and/or mobile) and related support flow preferred
- If you have the desire for an exciting and rewarding career, please send us your resume immediately, quoting the reference number, your present and expected salary via email or fax to Human Resources.
Application Methods:
If you wish to have an exciting and rewarding career, send us your CV via the following methods.
- Online Application: https://jobs.pccw.com/JobApp/apply.html?&ref=JR-20190010-CONSUMER&t=94656371
- Email:lily.kc.ho@pccw.com
- Fax:2962 5395
PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
