Your role
- Manage the capture, analysis, and documentation of business process (including IT processes) of merchant products/ applications
- Design solutions or change interventions
- Create an analysis of customer journeys and product functionality
- Define and track metrics and Key Performance Indicators for the product
- Oversee change management activities which can include diverse tasks such as timeline planning to stakeholder engagement
- Manage or collaborate in change interventions such as training and communication
- Track and document the progress and manage the status reporting
- Manage the implementation of solutions
- Risk identification, risk reporting and devise interventions to mitigating risks
- Management of external service providers and vendors as well as internal stakeholders
- Perform ad-hoc tasks as assigned
To succeed in this role
- Degree holder in IT, Computer Science or related discipline
- Minimum 5 years of business/ technical analysis experience with great understanding of technology and IT application (knowledge in payment gateway is a plus)
- Demonstration of detailed technical understanding of several technologies
- Working experience on agile projects and understand the application of agile
- Understanding of how DevOps works and how to utilize to in the agile process
- Understanding of development solutions using various technologies and able to explain the processes and technologies used
- Ability to apply Project Management discipline and portfolio management
- Experience in presenting to senior stakeholders in both business and technology areas
- Ability to communicate effectively with all levels of stakeholders
If you wish to have an exciting and rewarding career, send us your CV via the following methods.
- Email:career-fintech@pccw.com
HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement ), a copy of which will be provided immediately upon request.