Your role
- Handle customer telephone inquiries
- Grasp any opportunities to sell or retain customers
- Handle customer complaints appropriately and timely escalate to Unit Manager when the case is beyond his/her knowledge and authority or requested by customers
- Follow the pre-set procedures & workflows properly and complete the job in a professional manner
To succeed in this role
- HKCEE/ HKDSE graduate or above
- Customer focused
- Pro-active, eager to help and sell
- Good listening and questioning skill
- Able to communicate effectively in Cantonese and English
- Knowledge on mobile products and services
- Knowledge on common PC software applications would be an advantage
- Able to work shift duty
- Work Location: Tuen Mun OR Kowloon Bay
If you wish to have an exciting and rewarding career, send us your CV via the following methods.
- Email:career-cso@pccw.com
- Post Address:PCCW, Human Resources Department, 15/F, PCCW Tower, Taikoo Place, 979 King's Road, Quarry Bay, Hong Kong.
PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.