Hotline Customer Officer, Mobile Payment(Customer Service)

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.

Together with the highly successful media business of its parent company, PCCW Limited, HKT offers innovative media content and services across the PCCW Group’s unique quadruple-play platforms – fixed-line, broadband Internet access, TV and mobile.

Date Posted: Jan 05, 2021|Closing Posted: Feb 05, 2021
Job Location: Hong Kong
Job Description:

Your role

  • Handle customer telephone enquiries and offer one-stop resolution
  • Support Tap & Go related follow up activities 
  • Follow the pre-set procedures and workflows and complete the job with follow-through manner as per requirements, policies, guidelines and procedures stipulated by all concerning parties
  • Proactively learn and grasp latest knowledge to facilitate proper discharge of daily duties
  • Discharge duty in a professional manner so that company image can be safeguarded at all times
  • Carry out any ad hoc duties whenever appropriate to meet business needs 

To succeed in this role

  • HKCEE/ HKDSE or above
  • Good command of both written and spoken English and Chinese
  • Effective customer handling and problem solving skills
  • Knowledge in computer applications e.g. Internet, Microsoft Office
  • Customer-oriented, Pro-active, willing to learn, able to work independently
  • Shift duty is required
  • Candidates with more experience will be considered as Senior Customer Officer 
Application Methods:

If you wish to have an exciting and rewarding career, send us your CV via the following methods.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (, a copy of which will be provided immediately upon request.