Date Posted: Jan 05, 2021|Closing Posted: Feb 05, 2021
Job Location:
Hong Kong
Job Description:
Your role
- Handle customer telephone enquiries and offer one-stop resolution
- Support Tap & Go related follow up activities
- Follow the pre-set procedures and workflows and complete the job with follow-through manner as per requirements, policies, guidelines and procedures stipulated by all concerning parties
- Proactively learn and grasp latest knowledge to facilitate proper discharge of daily duties
- Discharge duty in a professional manner so that company image can be safeguarded at all times
- Carry out any ad hoc duties whenever appropriate to meet business needs
Requirements:
To succeed in this role
- HKCEE/ HKDSE or above
- Good command of both written and spoken English and Chinese
- Effective customer handling and problem solving skills
- Knowledge in computer applications e.g. Internet, Microsoft Office
- Customer-oriented, Pro-active, willing to learn, able to work independently
- Shift duty is required
- Candidates with more experience will be considered as Senior Customer Officer
Application Methods:
If you wish to have an exciting and rewarding career, send us your CV via the following methods.
- Email:career-fintech@pccw.com
HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement (http://www.hkt.com/privacy-statement), a copy of which will be provided immediately upon request.
