Assistant Manager/Manager, Payment & Business Operations(Finance and Tax)

HKT (SEHK: 6823) is Hong Kong's premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.

Together with the highly successful media business of its parent company, PCCW Limited, HKT offers innovative media content and services across the PCCW Group’s unique quadruple-play platforms – fixed-line, broadband Internet access, TV and mobile.

Date Posted: Feb 04, 2021|Closing Posted: Feb 28, 2021
Job Location: Hong Kong
Job Description:

Your role

  • Lead the team to perform personal loan and card payment related operations, including merchant/customer onboarding, transactions maintenance, card issuing, reconciliation, loan maintenance, exception handling and answering the query from different stakeholders
  • Ensure all operational activities are in full compliance with both internal and external regulatory and compliance requirements
  • Review, develop and streamline the operation workflows/procedures to maintain high quality and efficient services
  • Participate and contribute to new initiatives and projects
  • Provide training to the team
  • Timely update the operational manuals and escalate abnormal situations/potential risks to supervisor
  • Participate in risk management exercises such as BCP
  • Train and develop team and support needs from other departments related to risk managementPerform ad hoc task or new tasks assigned by supervisor
  • Manage good working relationships with the team and internal/external partners to ensure a seamless process flow

To succeed in this role

  • Degree holder in Operations or Business related disciplines with 5 years solid experience in card related operations with minimum 2 years managerial experience
  • Great sense of ownership, risk and control, self-motivated, innovative, analytical, willing to take up new challenge, work independently as well as being a good team leader and player
  • Strong leadership, communication, stakeholders management and problem-solving skills
  • Multi-tasked and able to work under tight timelines
  • Experience in project management is preferred
  • Knowledge/experience in loan related operation is preferred
  • Proficient in Microsoft Office application
  • Good command in written and spoken English and Chinese
Application Methods:

If you wish to have an exciting and rewarding career, send us your CV via the following methods.

HKT is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's privacy statement ( ), a copy of which will be provided immediately upon request.