Digital Customer Service Representative / Executive (DrGo), Call Centre Services(Customer Service)

HKT (SEHK: 6823) is Hong Kong’s premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.

Together with the highly successful media business of its parent company, PCCW Limited, HKT offers innovative media content and services across the PCCW Group’s unique quadruple-play platforms – fixed-line, broadband Internet access, TV and mobile.

Date Posted: Nov 19, 2020|Closing Posted: Dec 31, 2020
Job Location: Hong Kong
Job Description:
  • Provide support for healthcare concierge service in call center environment
  • Provide best-in-class quality service by phone and through multiple digital interfaces – DrGo App / email / social media / live chat
  • Assist customers in navigating various digital service tools, and provide assistance on online application functionality
  • Perform order entry and use systems for service tracking, information gathering, or problem solving
  • Work location: Shatin (nearby City One Town)
  • 42.5 or 48 hours per week, 5-day work
  • Willing to take up day shift duty (within 0800-2000) or night shift duty (1530-0000), and work on weekend & public holidays
  • F.5 / DSE or above with minimum 1 year of customer service experience; experience in healthcare and concierge service is preferred
  • Customer-oriented, with empathy and good caring attitude
  • Good command of both written and spoken Chinese and English; fluent Putonghua would be an added advantage
  • Good computer knowledge, data entry and typing skills in English and Chinese (速成/倉頡)
  • Ability to handle multi-tasks on various technology platforms; able to learn and utilize new technology as service evolves
Application Methods:

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