Customer Officer, Mobile Hotline(Customer Service)

HKT (SEHK: 6823) is Hong Kong’s premier telecommunications service provider. It meets the needs of the Hong Kong public and local and international businesses with a wide range of services including local telephony, local data and broadband, international telecommunications, mobile, and other telecommunications businesses such as customer premises equipment sale, outsourcing, consulting, and contact centers.

Together with the highly successful media business of its parent company, PCCW Limited, HKT offers innovative media content and services across the PCCW Group’s unique quadruple-play platforms – fixed-line, broadband Internet access, TV and mobile.

Date Posted: Oct 09, 2020|Closing Posted: Nov 08, 2020
Job Location: Hong Kong
Job Description:

Your role

  • Handle customer telephone inquiries 
  • Grasp any opportunities to sell or retain customers
  • Handle customer complaints appropriately and timely escalate to Unit Manager when the case is beyond his/her knowledge and authority or requested by customers
  • Follow the pre-set procedures & workflows properly and complete the job in a professional manner

To succeed in this role

  • HKCEE/ HKDSE graduate or above
  • Customer focused
  • Pro-active, eager to help and sell
  • Good listening and questioning skill
  • Able to communicate effectively in Cantonese and English
  • Knowledge on mobile products and services
  • Knowledge on common PC software applications would be an advantage
  • Able to work shift duty
  • Working Location: Tuen Mun or Kowloon Bay
Application Methods:

If you wish to have an exciting and rewarding career, send us your CV via the following methods.

PCCW is an equal opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.

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