Customer Service Center

HKT offers a wide range of services to a great number of customers. Our latest initiative is a brand new customer service center offering convenient and comprehensive one-stop service to customers who would like to receive face-to-face customer service.

HKT Customer Service Center


  • 1000 (Customer Service Hotline), press [2] for English, then press [6]
  • 10088 (Business Customer Hotline)


Sheung Wan:

24/F West Exchange Tower, 322 Des Voeux Road Central, Sheung Wan, Hong Kong
(MTR Sheung Wan exit A1, opposite to Western Market)
Business Hours:
In view of the latest situation of COVID-19 and to align with measures to reduce social contact, Customer Service Center is closed at 6:00pm from Monday to Saturday starting from 23rd of July.

For Personal Customers
Mon to Fri : 10:00 – 19:30
Sun and Public Holidays: Closed

For Business Customers
Mon to Fri : 09:30 – 19:00
Sun and Public Holidays: Closed