Customer Service Center

HKT offers a wide range of services to a great number of customers. Our latest initiative is a brand new customer service center offering convenient and comprehensive one-stop service to customers who would like to receive face-to-face customer service.

HKT Customer Service Center

Inquiries:

  • 1000 (Customer Service Hotline), press [2] for English, then press [6]
  • 10088 (Business Customer Hotline)

Addresses:

Sheung Wan:

Address:
24/F West Exchange Tower, 322 Des Voeux Road Central, Sheung Wan, Hong Kong
(MTR Sheung Wan exit A1, opposite to Western Market)
Business Hours:
For Personal Customers
Mon to Sat : 10:00 – 19:30
Sun and Public Holidays: Closed

For Business Customers
Mon to Sat : 09:30 – 19:00
Sun and Public Holidays: Closed

Sheung Wan Customer Service Centre will stop providing business customer service on 17 Nov 2022. If you have any questions, please call our Business Customer Hotline 10088.

Upon termination of the rental phone service, customers can return their phones to this Customer Service Center.
Mon to Sat : 10:00 – 19:30
Sun and Public Holidays: Closed