Customer Service Center

HKT offers a wide range of services to a great number of customers. Our latest initiative is a brand new customer service center offering convenient and comprehensive one-stop service to customers who would like to receive face-to-face customer service.

HKT Customer Service Center

Inquiries:

  • 1000 (Customer Service Hotline), press [2] for English, then press [6]
  • 10088 (Business Customer Hotline)

Addresses:

Sheung Wan:

Address:
24/F West Exchange Tower, 322 Des Voeux Road Central, Sheung Wan, Hong Kong
(MTR Sheung Wan exit A1, opposite to Western Market)
Business Hours:
For Personal Customers
Mon to Sat : 10:00 – 19:30
Sun and Public Holidays: Closed

For Business Customers
Mon to Sat : 09:30 – 19:00
Sun and Public Holidays: Closed

Upon termination of the rental phone service, customers can return their phones to this Customer Service Center.
Mon to Sat : 10:00 – 19:30
Sun and Public Holidays: Closed