Our Customers and Marketplace

As a customer-focused service provider, PCCW provides network access and ICT and media services that meet the current and future needs of our customers.

We adhere to applicable laws protecting individual privacy and commercially sensitive information, including those that relate to materials used in our products, advertising and labeling. We have implemented a range of comprehensive measures and procedures to protect, safeguard and control access of underage users to inappropriate content. We meet prescribed government and/or statutory body requirements under relevant legislation and laws, including but not limited to the Broadcasting Ordinance and Telecommunications Ordinance, license conditions and codes of practice issued by the Office of the Communications Authority.

As our services and products are deeply embedded in the daily lives of our customers, we are committed to serving them to the best of our ability by continually elevating our level of service excellence. It is our objectives to gain customer confidence in our products and services, and to provide sufficient information to them for making informed choices.

We have non-discrimination and non-harassment policies in place to help ensure that all customers are treated with respect and dignity, regardless of race, ethnicity, national origin, ancestry, color, religion and religious belief, gender, sexual orientation, gender identity or expression, physical or mental disability, medical condition (including pregnancy), age, marital status, family status, citizenship status, political affiliation, or on any other basis or characteristic prohibited by applicable laws. We expect reciprocal treatment to our staff from customers and business partners.