Hong Kong, February 13, 2007 - PCCW Solutions Limited ("PCCW Solutions"), the information and communication technology ("ICT") solutions arm of PCCW Limited, today announced that its Outsourcing and Managed Services has attained International Organization for Standardization (ISO) 20000 certification, the first international standard for IT service management. PCCW Solutions has been given an extensive scope of certification covering the provision of services for external customers and internal users.
The ISO 20000 certification was awarded following an independent third-party audit of the consistent process approach implemented by PCCW Solutions in the provision of information technology services, including infrastructure integration and managed services; computing platform services and technical consultancy; information security services; application design, development and maintenance services; and internet data center operation services.
Attaining ISO 20000 certification demonstrates PCCW Solutions' commitment to continuous improvement in its integrated processes in IT service support and service delivery. The ISO 20000 standard was developed to align with the best practice guidance practices within the Information Technology Infrastructure Library (ITIL) framework, the most widely accepted approach to IT service management in the world.
"ISO 20000 certification demonstrates our commitment to the ongoing expansion of best-in-class IT service management capabilities," said George Fok, Managing Director of PCCW Solutions. "By adopting ITIL and ISO 20000 standards, we aim to deliver reliable, high-quality and cost-effective IT services and enable our customers to maximize the benefit of their IT investment and enjoy peace of mind so that they can concentrate on their core business."
In addition to the ISO 20000 certification, PCCW Solutions holds other IT management and operational best practices certifications including ISO 27001 certification for security management; ISO 9001 certification for quality management; Capability Maturity Model Integration - Software (CMMI-SW) Level 5 certification for software engineering. These achievements in international best practice, together with its superior IT capabilities and proven expertise, make PCCW Solutions an ideal partner choice for organizations seeking to outsource their IT operations.
About PCCW Solutions
PCCW Solutions is the ICT solutions arm of PCCW Limited. Leveraging on PCCW's telecom infrastructure and resources, the 2000 IT professionals in the PCCW Solutions team bring a wealth of experience and expertise to the many high-profile projects in their portfolio.
PCCW Solutions offers systems development, integration of industry solutions, IT infrastructure solutions, system maintenance and outsourcing services with a key focus in the areas of Financial Services, the Public Sector, Telecommunications and Enterprises.
To learn more about PCCW Solutions, go to www.pccwsolutions.com.
For media enquiries, please call:
Tel: (852) 2888 6320