PCCW Solutions wins HK$362 million contract to build
Computerised Social Security System II for Social Welfare Department

HONG KONG, September 28, 2011 – PCCW Solutions Limited ("PCCW Solutions"), a subsidiary of Hong Kong's premier telecommunications provider, PCCW Limited, has been awarded a HK$362 million contract by the Social Welfare Department to provide an integrated total solution for the Computerised Social Security System II (CSSS II).

PCCW Solutions was chosen after an open tender process to build a new system, namely CSSS II, to replace the existing Computerised Social Security System that has been in used since 2000. PCCW Solutions will be responsible for the supply, delivery and installation of hardware and software, implementation, operations, and the provision of full scale maintenance services for CSSS II for 10 years.

PCCW Solutions is committed to delivering a best-in-class solution to help Social Welfare Department improve their operation and service. For example, through the new system, staff of the Social Welfare Department will be better equipped with information of cases and less dependent on paper documents to enable more efficient processing and much enhanced service to the public. In line with the e-Government strategy, online self-services will be available to enhance customer communication and deliver convenient and timely service to customers.

Mr. George Fok, Managing Director of PCCW Solutions, said, "PCCW Solutions has proven track record in providing highly-sophisticated solutions to the public sector, helping them improve overall efficiency and serve the community better. This contract further highlights our reliability, expertise, experience, and know-how in delivering mission-critical projects."

He added, "When designing the solution, our goal was to support the system objectives of the Social Welfare Department to improve business agility, enhance service collaboration and operational efficiency, enable effective monitoring of service quality, and provide better customer-centric social security services through multiple channels."

About PCCW Limited

PCCW Limited (SEHK:0008) is the holding company of HKT Group Holdings Limited (HKT), Hong Kong's premier telecommunications provider and a world-class player in Information and Communications Technologies. PCCW also holds a majority interest in Pacific Century Premium Developments Limited, and overseas investments including the wholly-owned UK Broadband Limited.

As the provider of Hong Kong's first quadruple-play experience, PCCW/HKT offers a range of innovative media content and services across four platforms – fixed-line, broadband Internet access, TV and mobile. In addition, the Group meets the sophisticated needs of the local and international business community, while supporting network operators with cutting-edge technical services and handling large-scale IT outsourcing projects for public and private sector organizations. To learn more about PCCW and HKT, please visit

About PCCW Solutions

PCCW Solutions is an operating division of HKT Group Holdings Limited (HKT), which is a wholly-owned subsidiary of PCCW Limited and holds the PCCW Group's telecoms services, media and IT solutions businesses. PCCW/HKT is Hong Kong's premier telecommunications provider and a world-class player in Information and Communications Technologies.

PCCW Solutions is the IT and business process outsourcing flagship of the Group. Responsible for a growing number of large-scale IT projects in the public and private sectors, PCCW Solutions holds a wealth of experience and expertise and is viewed as a major industry player in Greater China. To learn more about PCCW Solutions, please visit

For more information, please contact:

Ivan Ho
Group Communications
Tel: +852 2883 8747